- #IF YOU OWN A MAC CAN YOU GO TO THE GENIUS BAR FOR HELP AT NO COST SERIAL NUMBER#
- #IF YOU OWN A MAC CAN YOU GO TO THE GENIUS BAR FOR HELP AT NO COST FULL#
- #IF YOU OWN A MAC CAN YOU GO TO THE GENIUS BAR FOR HELP AT NO COST PRO#
Takes it to the back room to “try something” and…Ĭomes back with a new “replacement parts” keyboard.
#IF YOU OWN A MAC CAN YOU GO TO THE GENIUS BAR FOR HELP AT NO COST SERIAL NUMBER#
Tries to read the serial number off the keyboard which fails, both in software and the physical imprint on the gray liner. (Interesting sidebar: my HomePod also appeared on the diagnostic screen). But, I added truthfully, “I know it’s well past warranty but I know that sometimes there are known issues that allow for exceptions and I guess in my heart I just expected a little more for $150.” Admit that I am not “easy” on my gear (as if the keyboard itself doesn’t speak to that), that if the solution is that I need to buy a new keyboard I will not be surprised or upset. I spent the time considering whether or not a Today at Apple Photowalk would be an interesting diversion some day. No worries, I’ve got multiple devices and fast internet and I’ve budgeted the time before my meeting accordingly - I’d allowed an hour.
#IF YOU OWN A MAC CAN YOU GO TO THE GENIUS BAR FOR HELP AT NO COST FULL#
Ten turned to twenty of course, and having been privy to more of the conversation between Genius and customer than I cared to - FULL phone, running iOS 8, uses husbands AppleID, no idea about backups-I understand why. More tapping on his iPad and a walk-in appointment for an “accessory” appeared with a ten minute wait. He offered an appointment for Sunday which I declined and said “I’ll just buy a keyboard and return it if it doesn’t solve my problem”. I was told two hours and politely countered that I had a meeting. I presented myself to the Concierge and explained I was “pretty sure” the solution was buy a new keyboard but I was hoping to discuss with a Genius first. I don’t baby my tools (as at least one German camera tech will attest) and my laptops, tablets and phones are no exceptions. I was pretty sure that the problem was the keyboard itself - just looking at it (I now wish I had a photo) was proof of its hard life. Yesterday, with time to kill I decided it was time to rid myself of the annoyance. I was also being plagued with “This Accessory is not supported” dialogs. At times it worked properly, at others the on-screen keyboard would disappear but input from the physical keyboard was ignored, and sometimes the onscreen keyboard never went away. Sometimes it would connect (electronically, physically was never the issue), sometimes it wouldn’t.
#IF YOU OWN A MAC CAN YOU GO TO THE GENIUS BAR FOR HELP AT NO COST PRO#
The Smart Keyboard for my iPad Pro 9.7 had gotten flakey. I feel like we only ever hear/write about sub-par service (and if you have such a tale to share, have at it - it’s a free thread/forum) but yesterday I had another of those experiences that keep me in “the domed city” of Apple.
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